The company adheres to the business philosophy of customer demand as the center, customer satisfaction as the goal, in management, technology, products, engineering, service and other aspects of continuous innovation, beyond self, to provide the majority of users with high-quality products to meet the requirements and better service, continue to serve China's power intelligent construction! Based on the concept of "quality first, service first, integrity first", we wholeheartedly provide users with high quality and excellent price products.
Our technical service system is sound and standardized, and our headquarters customer service center is equipped with a professional team of full-time, experienced technical support engineers, who can be sent to various places at any time for professional guidance, technical training, support and after-sales service. There are many professional technical service engineers stationed in the provincial capital cities to respond to the requirements of customers at any time.
Our technical service engineers are all graduates of computer software engineering, automation, electronics and computing technology, with 85% of them having college degrees or above. With many years of work experience, they are familiar with various applications in the electric power system industry, and have been strictly trained to be familiar with the knowledge of electric energy metering products and have rich experience in on-site technical services. And for the technical specifications of electric energy metering products for intensive training, so that our technical service engineers have mastered the needs of customers for electric energy metering products, to lay a solid foundation for technical services.
◆ Technical service system: It is composed of Call Center, Application Service Group and Research Office respectively, forming a three-tier service system.
On-site service system: It is composed of sales department and service engineers in each province, which keeps the closest spatial distance with users and can send people to the site designated by users in the shortest time to solve problems for them.