Service commitment.
 1、 7×24 Hot Line: The company headquarters and sales department in each province have a 24-hour service hotline 7 days a week, 24 hours a day, using the remote diagnosis function to solve the problems raised by users at any time.
2、The whole process service: Our company will provide engineering design, product supervision, inspection, civil construction, installation, commissioning, acceptance, performance acceptance test, operation, maintenance and other corresponding technical guidance, technical cooperation, technical training and other services throughout the process.
3、Installation training: According to the actual installation requirements of customers, we will send enough technical service personnel with engineering experience to the site for technical service, and be responsible for solving the problems related to manufacturing quality and performance found in the installation and commissioning and trial operation of the contract equipment, and we can do the training on the technical performance of the products, operation methods and problems to be noted in use and common troubleshooting methods according to the needs of users.
4、On-site service: For product quality problems in construction and operation, the company will respond within one hour and send experienced technical engineers to the site within 24 hours to deal with them according to the distance of the location, and submit solutions within 3 working days to ensure that the user is reasonably satisfied with the results
5、Upgrade service: When the version of the system is upgraded, our company will provide a full set of upgrade services free of charge to ensure the continuation of the use of the product. Upgrade services include: data backup; application upgrade; database upgrade; data recovery; upgrade training guidance, etc.
6、Regular maintenance: During the product usage period, our company will regularly monitor the product usage remotely or on site, perform preventive maintenance and inform the customer of the results.